About the role

This is an exciting opportunity to be part of the team that manages and improves one of the busiest motorways in Europe - the M25.

We are looking for a Business Improvement Analyst to join us to work at either our South Mimms office or our Dartford office.


To assist the Business Efficiency Manager and Performance Manager in the development and management of the Business Improvement programme. This role will proactively engage with the business to implement Business Improvement Projects in line with business goals and objectives. The business improvement co-ordinator will also keep up-to-date records on improvement opportunities and projects while providing efficient reporting to the business.

What you'll be doing

As a Business Improvement Analyst, your main accountabilities will be as follows:

Acc Assist in the production of business cases for Lean process improvement projects
Acc Deliver lean projects in line with CPS demand and support other improvement projects as required, utilising technical support from Performance manager where required
Acc Lead the PMO functionality that manages the lean projects programme completion
Acc Report on (Lean) Project / Champion progress to the management and leadership team as required
Acc Manage the Change Register to ensure prioritisation of ideas and active attendance at the change board.
Acc Analysis of performance to identify where lean activities can be introduced to raise performance
Acc Track improvement projects to encourage completion before collating benefits for reporting
Acc Collect and analyse measurement data to support the scoping of BI projects
Acc Assist in resource allocation of lean practitioner placement and necessary administration
Acc In liaison with the Health and Safety team, process improvement suggestions from the Dont Walk Bys and manage the feedback route to originators and support improvements where required
Acc Live the Connect Plus Services Values
Acc Ensure a relentless focus on Zero Harm
Acc Role model continuous improvement within the CPS team
Acc Deliver basic lean awareness training to colleagues as appropriate
Acc Proactively initiate improvement projects and identify hard savings
Acc Engage proactively with Highways England improvement team to share best practice and promote collaboration
Acc Annual preparation for Highway England Lean Maturity Assessment (HELMA) documentation
Acc Be a part of the CPS HELMA team to engage with the Highways England audit/assessment.

Who we're looking for

The following personal qualities and experience are essential:

Acc Excel knowledge
Acc Good analytical and problem solving skills
Acc Must demonstrate a high degree of self-motivation and excellent attention to detail
Acc Excellent organisational and time management skills
Acc Work effectively both as an individual and as part of a team
Acc Calm under pressure
Acc Ability to communicate effectively with individuals at all levels of the business
Acc Full drivers License
Acc Flexibility to work across all sites as required
Acc Commitment to great customer service standards
Acc Experience of Project management
Acc Ability to display and explain complex data in an engaging way

The following personal qualities and experience are desirable:

Acc Knowledge of Lean (e.g Green Belt certification)
Acc Presentation skills
Acc Coaching skills
Acc Excellent IT skills, including: Mini tab, Visio, Microsoft project

Why work for us

Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

About us

Balfour Beatty is part of a consortium that comprises Connect Plus Services (CPS), together with Atkins and Egis Road Operations UK.
CPS has a 30-year contract with Connect Plus on behalf of Highways England. The contract, which started in September 2009, is to maintain and operate the M25 motorway network, including all adjoining trunk and slip roads, a network of 440km across six counties. CPS also has responsibility for the Dartford River Crossing in Kent, comprising both Dartford Tunnels and the Queen Elizabeth II Bridge.

With a staff of around 600 people, based at seven locations across the network, CPS carries out routine maintenance and whole-life management of the thousands of M25 assets. CPS manages the operation of the network 24 hours a day, 365 days a year, including a severe weather season maintenance programme. CPS is identifying ways of reducing delays and improving journey time reliability across its road network.
Balfour Beatty is a corporate signatory to WISE (Women in Science & Engineering) and a member of Stonewall's Diversity Champions programme. Our aim is to attract more people from diverse backgrounds to help us build on our inclusive culture. We are a member of the workingmums.co.uk Top Employers' Charter through which we demonstrate our commitment to enabling parents to progress and enhance their careers whilst managing the challenges of family life.
Balfour Beatty is also Gold Award holders in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.