About the role

This is an exciting opportunity to be part of the team that manages and improves one of the busiest motorways in Europe - the M25.

We are looking for an INCIDENT SUPPORT UNIT (ISU) - LEVEL 1 to join us to work in Leatherhead.

Role Purpose:

To assist in the efficient service delivery of the M25 DBFO Network by undertaking a wide range of incident response, hazard clearance, network maintenance and other tasks as required by Line Manager.

What you'll be doing

You will have the following accountabilities:

  • Provide the initial response and arrange specialist advice at the scene of road related incidents, hazards and collisions acting in Bronze incident command capacity.
  • Attend incidents and work safely in accordance with agreed CPS policies, method statements and risk assessments to facilitate the prompt clear up of hazard/incident.
  • Undertake activities, as instructed, with capabilities to ensure that your area of responsibility is maintained. This will include but not exclusive to:
    o debris and safety patrols/inspections,
    o graffiti removal
    o carriageway repairs,
    o soft estate maintenance (eg grass),
    o litter picking,
    o sign maintenance,
    o cleansing
    o Any other duties allocated by Line Managers.
  • Implement Emergency Traffic Management in line with CPS policies, method statements and risk assessments.
  • Provide accurate and legible written and verbal communication in the form of reports and records as required.
  • Use mobile communication/data devices to accurately input data for record purposes to form reports and business records as required
  • Undertake routine vehicle checks and maintain accurate and up to date driving records in line with legislation in accordance with CPS procedures.
  • Taking due care of any CPS property including but not limited to tablets, vehicles and airwave radios.
  • Raise awareness of issues which may affect the safe operation of the network and report these as observed.
  • Check that Traffic Management signs, equipment and materials are carried on vehicles in line with current ISU checklist and are in working order, restock and record and report defects as appropriate.
  • Participate in Winter Service rota as required
  • Attend training courses as required
  • Live the Balfour Beatty Values
  • Ensure a relentless focus on Zero Harm
  • Support the delivery of CSUKs Sustainability activities

Who we're looking for

You will have the following qualities and experience:

  • UK Driving Licence, minimum category C (LGV Class 2)
  • Driver Qualification Card
  • CSCS Operative Card
  • Level 2 NVQ Certificate in Highways Maintenance (includes License to Practice {LTP})
  • ROLO Sector Scheme 18
  • NHSS12A/B 1 Day qualification
  • Appropriate manual handling qualification
  • Unit 518 (formerly unit 13) Winter Service Operations and unit 580 (formerly unit 80) Snowplough/ V blade
  • Appropriate lifting qualification
  • Vehicle Marshall
  • 12AB Impact Protection Vehicle Courses (IPV)
  • Disc cutter/abrasive wheel


  • Working on a live motorway or All Purpose Trunk Road (APTR) network
  • Experience of working in a similar traffic / transport / highways / recovery role are preferred
  • Essential Crite
  • ria
    Successfully pass the Security check as part of recruitment process
    Successfully pass the annual driving license check
    Successfully pass pre employment Drug & Alcohol test and further test upon request
    Successfully pass the Companys health screening programme
    Ability to understand and follow Health & Safety briefings and instructions and contribute to Zero Harm
    Physically able to deploy traffic management (eg placing and lifting cones and signage).
  • Working arrangements (shift work, need for travel etc)
  • Expected to work the shift pattern (days, nights, weekend and bank holidays) to meet operational requirements
  • Shift pattern is 4 shifts on, 4 shifts off, to include weekends and bank holidays
  • Reasonable level of travel around M25 network and between depots
  • Travel to meetings, training and works sites outside normal operational area
  • Expected to participate in out of hours working to fulfil Winter Maintenance
  • Good customer service skills
  • Ability to work under pressure
  • Ability to work professionally with key stakeholders e.g. Highways England and Emergency Services
  • A confident and professional manner
  • Ability to communicate effectively at all levels
  • Team player
  • A clear and thorough communication style and has ability to understand and follow Health & Safety briefings and instructions and contribute to Zero Harm
  • Follow the Companys Code of Conduct policy
  • Willingness to accept and act upon reasonable management instruction from Line Manager
  • Ability to operate and manage difficult working environments i.e. road traffic collisions

Why work for us

Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

About us

Balfour Beatty is part of a consortium that comprises Connect Plus Services (CPS), together with Atkins and Egis Road Operations UK.

CPS has a 30-year contract with Connect Plus on behalf of Highways England. The contract, which started in September 2009, is to maintain and operate the M25 motorway network, including all adjoining trunk and slip roads, a network of 440km across six counties. CPS also has responsibility for the Dartford River Crossing in Kent, comprising both Dartford Tunnels and the Queen Elizabeth II Bridge.

With a staff of around 600 people, based at seven locations across the network, CPS carries out routine maintenance and whole-life management of the thousands of M25 assets. CPS manages the operation of the network 24 hours a day, 365 days a year, including a severe weather season maintenance programme. CPS is identifying ways of reducing delays and improving journey time reliability across its road network.

Balfour Beatty is a corporate signatory to WISE (Women in Science & Engineering). Our aim is to attract more people from diverse backgrounds to help us build on our inclusive culture. We are a member of the workingmums.co.uk Top Employers' Charter through which we demonstrate our commitment to enabling parents to progress and enhance their careers whilst managing the challenges of family life.

Balfour Beatty is also Gold Award holders in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

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